Frequently Asked Questions
Have a read through of these frequently asked questions about how a home organising session works. If you've still got a question, feel free to contact me here!
Q1. Why should I hire a professional organiser? Isn't it something I can just do myself?
A professional organiser does more than just tidying up and throwing things away. I will provide long-term solutions to your organising dilemmas, and give you advice and skills to help you stay organised and keep your home or office running efficiently.
Q2. Is everything kept confidential?
You can rest assured that all conversations, consultations and sessions are strictly between you and me, and your privacy and confidentiality is guaranteed.
Q3. Do I need to be involved in the organising process or will you do everything?
I am here to do the hard work for you, so it is completely up to you how involved you would like to be in the process. Whether you decide to sit back and observe, help a little or be completely involved, I will work with you on a one-on-one basis to ensure you are happy with each decision. However, it is usually better for you to be involved, as you can learn about how to declutter effectively and how to create and maintain effective organising systems in your home. I will never throw anything away without consulting with you first, and am here to help you find the best long-term solutions for your home or office.
Q4. What are your prices and how do I pay?
Please see the process for details on prices and my available packages. A 30% deposit is required before the job commences, and you will receive an invoice with the full amount when the job is complete. Payment can be made via cash, cheque or bank deposit.
Q5. How do I make a booking/ask a question?
You can contact me here with any queries you may have.
Q6. How long does it take?
As each job and client is unique, I will only be able to provide an estimation of the number of hours your job will take after our initial consultation, when I have seen the space and spoken with you in more depth.
Q7. Is there a minimum requirement of hours (i.e. is any job too small)?
No job is too small or too big, I am happy to help in any way you need.
Q8. Do you sell storage/organisational items?
I can provide you with a list of recommended products, within your budget, if they are necessary for organising your space more effectively. I do try to work with what you have within your home/office as much as possible to help you save costs. If there are products that you want or need for the space but your time is limited, I am happy to do the shopping for you (however, additional time costs will apply).
Q9. How far do you travel?
I am based in Melbourne and service all Melbourne metropolitan suburbs. I am happy to travel within a reasonable distance of Melbourne. I can also conduct phone or Skype consultations.
Q10. Is it just a once off organisation or do you offer regular maintenance?
I will provide you with long term solutions to manage your newly organised spaces and help prevent you from ending up back where you started.
Q11. What are your working hours? Do you do weekends/after hours?
I can be flexible with times, and am available after 5pm on weeknights and on weekends by arrangement.
Q12. Do you organise/advise on rubbish removal or organise for items to be given to charity?
I am here to coordinate any other services as required, from hiring a skip to donating items to charity or employing a handy man for jobs around the house.
Q13. Do you have a cancellation policy?
Yes – I make a commitment to you and in return expect a commitment from you to give a minimum of 24 hours notice for cancellation or re-scheduling (otherwise payment will be invoiced as full session).
Q14. Do you create a plan for the session?
I do create a plan for the session with the following inclusions:
- your goals clearly listed
- inspiration for how we want the room to look by the end of the session
- a list of any products you'll need to purchase for the space
- a step-by-step plan of how we will tackle organising the space
This plan is $50. If you are happy to forgo this part, we will launch straight into your organising session.